Privacy policy

Privacy Policy


Last Updated: May 13, 2026

YDX Packaging (“we”, “us”, or “our”) operates the website https://www.ydxpackaging.com (the “Site”) and provides custom packaging design, printing and manufacturing services (the “Services”). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, submit inquiry requests, place orders, communicate with our sales team or use our Services.

By accessing and using our Site and Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect


We may collect the following types of information from you:

Personal Identification Information


  • Full name, company name, job title
  • Email address, phone number, WhatsApp / business contact
  • Billing address, shipping address, company registered address

Business & Order Information


  • Custom packaging inquiry details, product specifications, size, material, artwork files
  • Order records, quotation records, payment records, transaction history
  • Communication content including design confirmation, sample confirmation and production arrangement

Technical & Automatically Collected Information


  • IP address, browser type, device information
  • Website browsing behavior, pages visited, time of visit
  • Cookies and similar tracking data to improve website experience and service recommendation

2. How We Use Your Information


We use your personal and business information for the following purposes:

  • Respond to your packaging inquiry, provide quotation, design solution and technical support
  • Process orders, arrange production, sample making, delivery and after-sales service
  • Verify customer identity and prevent fraud and unsafe transactions
  • Send service notifications, order updates, production progress and delivery information
  • Send occasional business updates, new packaging material introduction and industry news (you may unsubscribe anytime)
  • Improve our website layout, product display and custom packaging service process
  • Comply with applicable laws, regulations and official compliance requirements

3. Sharing Your Information


We do not sell your personal or business information to third parties for commercial marketing without your explicit consent.

We may share your information only with:

  • Trusted service providers: payment processors, logistics companies, production factories, IT and website technical support
  • Authorized business partners who assist us in providing custom packaging design and production services
  • Legal authorities, government agencies or judicial institutions when required by law or legal procedures
  • Affiliated companies within our business group for internal business management and service optimization

All third parties are required to protect your personal information in accordance with privacy laws and this policy.

4. Cookies


Our website uses cookies to enhance your browsing experience, remember your preferences, analyze website traffic and optimize service content. You can disable cookies through your browser settings, but some functions of the website may be affected.

5. Data Security


We adopt reasonable technical and management measures to protect your personal data, business inquiry information and order data from unauthorized access, disclosure, alteration or loss. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention


We retain your personal information, inquiry records and order data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes and enforce our business agreements.

7. Your Rights


You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data where legally applicable
  • Opt out of receiving our marketing emails and business newsletters
  • Withdraw your consent for data processing at any time

You may submit your request by email: info@ydxpackaging.com

8. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy policy, content and data protection practices of those external websites. We recommend you review their privacy policy when you visit third-party sites.

9. Minors Protection


Our website and custom packaging services are intended for business customers and adult users only. We do not knowingly collect personal information from minors under 18 years old.

10. International Data Transfer


Your information may be transferred to and stored in other countries outside your residence country for production, service delivery and technical support. We will take appropriate compliance measures to protect your data during international transmission.

11. Changes to This Privacy Policy


We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised “Last Updated” date. Your continued use of the website after updates means you accept the revised policy.

12. Contact Us


If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us:

Email: info@ydxpackaging.com

Company: Shenzhen YDX Packaging Co., Ltd.

Address: Room 101 (1st-4th Floor), Building E, No. 7 Fumin Road, Fumin Industrial Zone, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Postal Code: 518000